About Us

Helping our residents live life to the fullest extent possible by supporting their health and well-being since 1984

Mission

Our mission

The mission of the Baker Centre is to provide high quality, contemporary, client-centered services in a home-like environment to a multi-cultural community.

Retirement Residence

Baker Centre Lobby

Baker Centre Dining Room

Baker Centre Lounge

Baker Centre Suite

Long-Term Care Home

Baker Centre Gardens

Features

Our defining features

Continuum of Care

Distinctive in that it is both a Retirement Residence and a Long-Term Care Home

Residents can be assured that, as their care needs change, the Baker Centre can seamlessly support the transition through a wide range of service and care programs.

The Baker Centre is one of the few “multi-level” homes in the Greater Toronto Area. A multi-level home offers both a Retirement Residence and a Long-Term Care Home. Unlike many retirement-only residences, the Baker Centre Retirement Residence offers higher levels of care as needs increase.

So, as their needs become more complex, residents can choose from a list of care themes and services to create their own personalized care plan.

This continuum of care provides peace of mind for residents and their families enabling them to make the choice to stay in their home at the Baker Centre.

Quality of Care

Quality is the foundation of everything we do at the Baker Centre

Quality targets and outcomes are reviewed quarterly at our Quality Council. The challenging targets for quality of care are set and monitored by an attentive and dedicated volunteer Board of Directors with considerable and varied senior executive experience in the private sector and the healthcare industry.

In 2017, the Baker Centre transitioned to CARF accreditation resulting in a Three-Year Accreditation. Through this process the home has further enhanced and refined the quality program to include: risk management, cultural diversity, accessibility, IT and strategic planning. These plans are developed and shared with residents, families, staff and external partners to support the home’s priorities, targets and activities.

The Harold & Grace Baker Centre strives to meet or exceed the standards set out by the Ontario Ministry of Long-Term Care through the Resident Quality Inspection process. The Baker Centre Long-Term Care Home meets the accreditation standards set by CARF International while the Baker Centre Retirement Residence meets the requirements of the Retirement Homes Act, as monitored through the Retirement Home Regulatory Authority.

Caring Staff

Known and respected for its friendly, caring and highly motivated staff

Expert professional management and leadership are provided by Extendicare Inc., an industry leader with many years of management experience in the geriatric care field.

Staff turnover is low, resulting in experienced employees with superior knowledge of and relationships with residents and responsive communication with each other as well as with residents and their families.

In addition to its caring staff, a broad base of committed volunteers provides support and assistance on a daily basis.

Affordable Rates

Not-for-profit corporation, offering quality care at affordable rates

As with all long-term care homes in Ontario, rates for the Baker Centre Long-Term Care Home are set by the Ontario Ministry of Long-Term Care. However, the rates for the Baker Centre Retirement Residence are set by the Baker Centre itself and annual rent increases are governed by the Landlord and Tenant Act. Since the Baker Centre is a not-for-profit corporation, we are able to offer affordable rates.

Governance

Not-for-profit governance model

The Harold & Grace Baker Centre is governed by an independent, volunteer Board of Directors. Board members have extensive backgrounds in such professions as engineering, architecture, construction, health care, accounting and law. As volunteers, they provide their expertise willingly and without compensation.

Extendicare is one of Canada’s leading providers of seniors’ accommodation, care and health services. The Board of Directors engages Extendicare to manage Baker Centre employees thereby leveraging the expertise and best practices of a leader in the field.

As a not-for-profit corporation, the Baker Centre offers affordable rates to residents and, after covering all operating expenses, retains a modest balance for capital projects. The Board of Directors re-invests any surplus funds and charitable donations in priority capital projects for the safety and comfort of Baker Centre residents.

Board of directors

Meet our Board of Directors

Douglas Anderson
Chairman
Brent CHambers
Director & Vice Chair
Mark Pawalek
Secretary

Lori Link
Treasurer, Director
John McKernan
Director
Kari T. Nousiainen
Director

Steve Rohacek
Director
Dino Chiesa
Director
Bill Powell
Director

Steve Gray
Director
Margaret Logan
Life Director
Ted Sievenpiper
Life Director

John Jensen
Life Director
David Freedman
Life Director

Douglas Anderson

Chairman

Brent Chambers

Director & Vice Chair

Mark Pawelek

Secretary

Lori Link

Treasurer, Director

John McKernan

Director

Kari T. Nousiainen

Director

Steve Rohacek

Director

Dino Chiesa

Director

Bill Powell

Director

Steve Gray

Director

Margaret Logan

Life Director

Ted Sievenpiper

Life Director

John Jensen

Life Director

David Freedman

Life Director

Leadership team

Meet our leadership team

Lauren Doiron
Executive Director
Emma Lewis
Director of Care & Quality Improvement Lead
Susan Michalchuk
Director of Health & Wellness

Simrit Singh
Registered Social Worker
Laurie Porter
Recreation Manager

Gaurav Sharma
Environmental Services Manager
Sonia Price
Administrative Assistant
Elena Cortez
Nutrition Manager

Samuel Daramola
Office Manager
Lyn Caro
Infection Prevention and Control Manager

Lauren Doiron

Executive Director

Emma Lewis

Director of Care & Quality Improvement Lead

Susan Michalchuk

Director of Health & Wellness

Simrit Singh

Registered Social Worker

Laurie Porter

Recreation Manager

Gaurav Sharma

Environmental Services Manager

Sonia Price

Administrative Assistant

Samuel Daramola

Office Manager

Elena Cortez

Nutrition Manager

Lyn Caro

Infection Prevention and Control Manager

Key Contact Info

Department	Name	Ext.	Title
Administration	Lauren Dorion	Ext. 225	Executive Director
	Sonia Price	Ext. 226	Administrative Assistant
	Rowelyn Erese	Ext. 229	Office Manager
Long Term Care	Emma Lewis	Ext. 227	Director of Care & Quality Improvement Lead
	Priyanka Patel	Ext. 263	Associate Director of Care
	Lyn Caro	Ext. 236	Infection Prevention and Control Manager
Retirement Residence	Susan Michalchuk	Ext. 234	Director of Health & Wellness
Retirement Residence	Diane Vickers	Ext. 231	Director of Placement & Marketing
Social Work	Simrit Singh	Ext. 255	Social Worker
Programs	Laurie Porter	Ext. 224	Recreation Manager
Dietary	Elena Cortez	Ext. 231	Nutrition Manager
Environment	Gaurav Sharma	Ext. 230	Environmental Services Manager

Helping our residents live life to the fullest extent possible by supporting their health and well-being since 1984

Our mission

Our defining features

Continuum of Care

Distinctive in that it is both a Retirement Residence and a Long-Term Care Home

Quality of Care

Quality is the foundation of everything we do at the Baker Centre

Caring Staff

Known and respected for its friendly, caring and highly motivated staff

Affordable Rates

Not-for-profit corporation, offering quality care at affordable rates

Not-for-profit governance model