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Our mission
The mission of the Baker Centre is to provide high quality, contemporary, client-centered services in a home-like environment to a multi-cultural community.
Retirement Residence
Baker Centre Lobby
Baker Centre Dining Room
Baker Centre Lounge
Baker Centre Suite
Long-Term Care Home
Baker Centre Gardens
Our defining features
Residents can be assured that, as their care needs change, the Baker Centre can seamlessly support the transition through a wide range of service and care programs.
The Baker Centre is one of the few “multi-level” homes in the Greater Toronto Area. A multi-level home offers both a Retirement Residence and a Long-Term Care Home. Unlike many retirement-only residences, the Baker Centre Retirement Residence offers higher levels of care as needs increase.
So, as their needs become more complex, residents can choose from a list of care themes and services to create their own personalized care plan.
This continuum of care provides peace of mind for residents and their families enabling them to make the choice to stay in their home at the Baker Centre.
Quality targets and outcomes are reviewed quarterly at our Quality Council. The challenging targets for quality of care are set and monitored by an attentive and dedicated volunteer Board of Directors with considerable and varied senior executive experience in the private sector and the healthcare industry.
In 2017, the Baker Centre transitioned to CARF accreditation resulting in a Three-Year Accreditation. Through this process the home has further enhanced and refined the quality program to include: risk management, cultural diversity, accessibility, IT and strategic planning. These plans are developed and shared with residents, families, staff and external partners to support the home’s priorities, targets and activities.
The Harold & Grace Baker Centre strives to meet or exceed the standards set out by the Ontario Ministry of Long-Term Care through the Resident Quality Inspection process. The Baker Centre Long-Term Care Home meets the accreditation standards set by CARF International while the Baker Centre Retirement Residence meets the requirements of the Retirement Homes Act, as monitored through the Retirement Home Regulatory Authority.
Expert professional management and leadership is provided by Revera Inc., an industry leader with many years of management experience in the geriatric care field.
Staff turnover is low, resulting in experienced employees with superior knowledge of and relationships with residents and responsive communication with each other as well as with residents and their families.
In addition to its caring staff, a broad base of committed volunteers provides support and assistance on a daily basis.
As with all long-term care homes in Ontario, rates for the Baker Centre Long-Term Care Home are set by the Ontario Ministry of Long-Term Care. However, the rates for the Baker Centre Retirement Residence are set by the Baker Centre itself and annual rent increases are governed by the Landlord and Tenant Act. Since the Baker Centre is a not-for-profit corporation, we are able to offer affordable rates.
Not-for-profit governance model
The Harold & Grace Baker Centre is governed by an independent, volunteer Board of Directors. Board members have extensive backgrounds in such professions as engineering, architecture, construction, health care, accounting and law. As volunteers, they provide their expertise willingly and without compensation.
Revera Inc. is one of Canada’s leading providers of seniors’ accommodation, care and health services. The Board of Directors engages Revera to manage Baker Centre employees thereby leveraging the expertise and best practices of a leader in the field.
As a not-for-profit corporation, the Baker Centre offers affordable rates to residents and, after covering all operating expenses, retains a modest balance for capital projects. The Board of Directors re-invests any surplus funds and charitable donations in priority capital projects for the safety and comfort of Baker Centre residents.
Meet our Board of Directors
Douglas Anderson
Chair, Life Director
Michelle Gibbs
Vice Chair, Secretary, Director
Steven Currie
Treasurer, Director
Brent Chambers
Director
John Jensen
Life Director
Margaret Logan
Life Director
Murray Makin
Life Director
John McKernan
Director
Tap Nousiainen
Director
Steve Rohacek
Director
Mark Pawelek
Director
Ted Sievenpiper
Life Director
Douglas Anderson
Chair, Life Director
Michelle Gibbs
Vice Chair, Secretary, Director
Steven Currie
Treasurer, Director
Brent Chambers
Director
John Jensen
Life Director
Margaret Logan
Life Director
Murray Makin
Life Director
John McKernan
Director
Tap Nousiainen
Director
Steve Rohacek
Director
Mark Pawelek
Director
Ted Sievenpiper
Life Director
Meet our leadership team
Olivia Gagliardi
Interim Executive Director
Emma Lewis
Director of Care & Quality Improvement Lead
Susan Michalchuk
Director of Health & Wellness
Jahanavi Raval
Associate Director of Care
Simrit Singh
Interim Social Worker
Angela Di Placido
Sales Consultant
Laurie Porter
Recreation Manager
Gaurav Sharma
Environmental Services Manager
Sonia Price
Administrative Assistant
Elena Cortez
Nutrition Manager
Karina Belvedere
Office Manager
Lyn Caro
Infection Prevention and Control Manager
Olivia Gagliardi
Interim Executive Director
Emma Lewis
Director of Care & Quality Improvement Lead
Susan Michalchuk
Director of Health & Wellness
Jahanavi Raval
Associate Director of Care
Simrit Singh
Registered Social Worker
Angela Di Placido
Sales Consultant
Laurie Porter
Recreation Manager
Gaurav Sharma
Environmental Services Manager
Sonia Price
Administrative Assistant
Karina Belvedere
Office Manager
Elena Cortez
Nutrition Manager
Lyn Caro
Infection Prevention and Control Manager
| Department | Name | Ext. | Title |
|---|---|---|---|
| Administration | Olivia Gagliardi | | Interim Executive Director |
| Sonia Price | | Administrative Assistant | |
| Karina Belvedere | | Office Manager | |
| Long-Term Care | Emma Lewis | | Director of Care & Quality Improvement Lead |
| Jahanavi Raval | | Associate Director of Care | |
| Lyn Caro | | Infection Prevention and Control Manager | |
| Retirement Residence | Susan Michalchuk | | Director of Health & Wellness |
| Angela Di Placido | | Sales Consultant | |
| Social Work | Simrit Singh | | Interim Social Worker |
| Programs | Laurie Porter | | Recreation Manager |
| Dietary | Elena Cortez | | Nutrition Manager |
| Environment | Gaurav Sharma | | Environmental Services Manager |
| Department | Name | Ext. | Title | |
|---|---|---|---|---|
| Administration | Olivia Gagliardi | Ext. 225 | Executive Director | |
| Sonia Price | Ext. 226 | Administrative Assistant | ||
| Karina Belvedere | Ext. 229 | Office Manager | ||
| Long Term Care | Emma Lewis | Ext. 227 | Director of Care & Quality Improvement Lead | |
| Jahanavi Raval | Ext. 263 | Associate Director of Care | ||
| Lyn Caro | Ext. 236 | Infection Prevention and Control Manager | ||
| Retirement Residence | Susan Michalchuk | Ext. 234 | Director of Health & Wellness | |
| Angela Di Placido | Ext. 231 | Sales Consultant | ||
| Social Work | Simrit Singh | Ext. 255 | Interim Social Worker | |
| Programs | Laurie Porter | Ext. 224 | Recreation Manager | |
| Dietary | Elena Cortez | Ext. 231 | Nutrition Manager | |
| Environment | Gaurav Sharma | Ext. 230 | Environmental Services Manager | |