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About Us

Helping our residents live life to the fullest extent possible by supporting their health and well-being since 1984

Mission

Our mission

The mission of the Baker Centre is to provide high quality, contemporary, client-centered services in a home-like environment to a multi-cultural community.

Features

Our defining features

Continuum of Care

Distinctive in that it is both a Retirement Residence and a Long-Term Care Home

Residents can be assured that, as their care needs change, the Baker Centre can seamlessly support the transition through a wide range of service and care programs.

The Baker Centre is one of the few “multi-level” homes in the Greater Toronto Area. A multi-level home offers both a Retirement Residence and a Long-Term Care Home. Unlike many retirement-only residences, the Baker Centre Retirement Residence offers higher levels of care as needs increase.

So, as their needs become more complex, residents can choose from a list of care themes and services to create their own personalized care plan.

This continuum of care provides peace of mind for residents and their families enabling them to make the choice to stay in their home at the Baker Centre.

Quality of Care

Quality is the foundation of everything we do at the Baker Centre

Quality targets and outcomes are reviewed quarterly at our Quality Council. The challenging targets for quality of care are set and monitored by an attentive and dedicated volunteer Board of Directors with considerable and varied senior executive experience in the private sector and the healthcare industry.

In 2017, the Baker Centre transitioned to CARF accreditation resulting in a Three-Year Accreditation. Through this process the home has further enhanced and refined the quality program to include: risk management, cultural diversity, accessibility, IT and strategic planning. These plans are developed and shared with residents, families, staff and external partners to support the home’s priorities, targets and activities.

The Harold & Grace Baker Centre strives to meet or exceed the standards set out by the Ontario Ministry of Long-Term Care through the Resident Quality Inspection process. The Baker Centre Long-Term Care Home meets the accreditation standards set by CARF International while the Baker Centre Retirement Residence meets the requirements of the Retirement Homes Act, as monitored through the Retirement Home Regulatory Authority.

Caring Staff

Known and respected for its friendly, caring and highly motivated staff

Expert professional management and leadership is provided by Revera Inc., an industry leader with many years of management experience in the geriatric care field.

Staff turnover is low, resulting in experienced employees with superior knowledge of and relationships with residents and responsive communication with each other as well as with residents and their families.

In addition to its caring staff, a broad base of committed volunteers provides support and assistance on a daily basis.

Affordable Rates

Not-for-profit corporation, offering quality care at affordable rates

As with all long-term care homes in Ontario, rates for the Baker Centre Long-Term Care Home are set by the Ontario Ministry of Long-Term Care. However, the rates for the Baker Centre Retirement Residence are set by the Baker Centre itself and annual rent increases are governed by the Landlord and Tenant Act. Since the Baker Centre is a not-for-profit corporation, we are able to offer affordable rates.

Governance

Not-for-profit governance model

The Harold & Grace Baker Centre is governed by an independent, volunteer Board of Directors. Board members have extensive backgrounds in such professions as engineering, architecture, construction, health care, accounting and law. As volunteers, they provide their expertise willingly and without compensation.

Revera Inc. is one of Canada’s leading providers of seniors’ accommodation, care and health services. The Board of Directors engages Revera to manage Baker Centre employees thereby leveraging the expertise and best practices of a leader in the field.

As a not-for-profit corporation, the Baker Centre offers affordable rates to residents and, after covering all operating expenses, retains a modest balance for capital projects. The Board of Directors re-invests any surplus funds and charitable donations in priority capital projects for the safety and comfort of Baker Centre residents.

Baker Centre Governance logos
Board of directors

Meet our Board of Directors

  • Douglas Anderson
    Douglas Anderson

    Chair, Life Director

  • Michelle Gibbs
    Michelle Gibbs

    Vice Chair, Secretary, Director

  • Steven Currie
    Steven Currie

    Treasurer, Director

  • Brent Chambers
    Brent Chambers

    Director

  • John Jensen
    John Jensen

    Life Director

  • Margaret Logan
    Margaret Logan

    Life Director

  • Murray Makin
    Murray Makin

    Life Director

  • John McKernan
    John McKernan

    Director

  • Tap Nousiainen
    Tap Nousiainen

    Director

  • Steve Rohacek
    Steve Rohacek

    Director

  • Mark Pawelek
    Mark Pawelek

    Director

  • Ted Sievenpiper
    Ted Sievenpiper

    Life Director

Douglas Anderson
Douglas Anderson

Chair, Life Director

Michelle Gibbs
Michelle Gibbs

Vice Chair, Secretary, Director

Steven Currie
Steven Currie

Treasurer, Director

Brent Chambers
Brent Chambers

Director

John Jensen
John Jensen

Life Director

Margaret Logan
Margaret Logan

Life Director

Murray Makin
Murray Makin

Life Director

John McKernan
John McKernan

Director

Tap Nousiainen
Tap Nousiainen

Director

Steve Rohacek
Steve Rohacek

Director

Mark Pawelek
Mark Pawelek

Director

Ted Sievenpiper
Ted Sievenpiper

Life Director

Leadership team

Meet our leadership team

  • Lauren Doiron
    Lauren Doiron

    Executive Director

  • Emma Lewis
    Emma Lewis

    Director of Care

  • Susan Michalchuk
    Susan Michalchuk

     Director of Health & Wellness

  • Lyn Caro
    Lyn Caro

    Associate Director of Care

  • Olivia Gagliardi
    Olivia Gagliardi

    Registered Social Service Worker

  • Angela Di Placido
    Angela Di Placido

    Sales Consultant

  • Laurie Porter
    Laurie Porter

    Recreation Manager

  • Gaurav Sharma
    Gaurav Sharma

    Environmental Services Manager

  • Sonia Price
    Sonia Price

    Administrative Assistant

Lauren Doiron
Lauren Doiron

Executive Director

Emma Lewis
Emma Lewis

Director of Care

Susan Michalchuk
Susan Michalchuk

Director of Health & Wellness

Lyn Caro
Lyn Caro

Associate Director of Care

Olivia Gagliardi
Olivia Gagliardi

Registered Social Service Worker

Angela Di Placido
Angela Di Placido

Sales Consultant

Laurie Porter
Laurie Porter

Recreation Manager

Gaurav Sharma
Gaurav Sharma

Environmental Services Manager

Sonia Price
Sonia Price

Administrative Assistant

Department Name Ext. Email Title
Administration Lauren Doiron
225
Executive Director
Sonia Price
226
Administrative Assistant
Long-Term Care Emma Lewis
227
Director of Care
Lyn Caro
263
Associate Director of Care
Retirement Residence Susan Michalchuk
234
Director of Health & Wellness
Angela Di Placido
231
Sales Consultant
Social Work Olivia Gagliardi
255
Social Worker
Programs Laurie Porter
224
Recreation Manager
Dietary Angela Di Placido
231
Food Services Manager
Environment Gaurav Sharma
230
Environmental Services Manager
Department Name Ext. Email Title
Administration Lauren Doiron Ext. 225 Executive Director
Sonia Price Ext. 226 Administrative Assistant
Long Term Care Emma Lewis Ext. 227 Director of Care
Lyn Caro Ext. 263 Associate Director of Care
Retirement Residence Susan Michalchuk Ext. 234 Director of Health & Wellness
Angela Di Placido Ext. 231 Sales Consultant
Social Work Olivia Gagliardi Ext. 255 Social Worker
Programs Laurie Porter Ext. 224 Recreation Manager
Dietary Angela Di Placido Ext. 231 Food Services Manager
Environment Gaurav Sharma Ext. 230 Environmental Services Manager